I am sorry about this.
We have a handful of shipments to France right now which have crossed the Channel, but are now in the hands of La Poste, and they’re not going anywhere.
We’ve had fairly good transport to France since February or March — not like the days pre-Brexit, but at least reliable.
I’m trying my darnedest to get these parcels released and en route, but La Poste are not proving an easy company from which to squeeze information. I am making as much of a nuisance of myself as possible, however.
We are finalising the setup of a DHL Express account this week. This will (a) speed up future shipments to France considerably, and (b) be a good opportunity for me to send your order again if La Poste don’t do the first job properly. It should be ready in a matter of days.
This truly is toe-curlingly frustrating. We are only only as good as our most recent shipment — or our slowest shipment — and it pains me to have customers kept waiting. We strive to be prompt and punctual, and I am sincerely sorry and frankly embarrassed when a customer endures days (let alone weeks) of delay. It is, as mentioned, about five shipments, and quite why they’ve become the exception to an otherwise fine shipment channel is a mystery to me, as all paperwork and declarations are complete.
Hopefully in the hands of DHL in the coming days, and beyond, we can get back on track.